ORDERING INFORMATION

POSTAGE POLICY & COSTS

Same day dispatch on all orders placed by 1:00pm AEST time Monday � Friday (excluding Public Holidays)
If your item is not in stock we will endeavour to have it posted within 24-48 hrs after payment has been received.

INTERNATIONAL POSTAGE
MINIMUM ORDER FOR INTERNATIONAL IS $100 AUD
 
We do post overseas using Australia Posts International Delivery Service. 

International postage charges are calculated according to the shipping destination and package weight.

Once your order has been packed and weighed ,we will notify you by email of what the postage charges will be for your order.

When we have approval from you agreeing to the postage costs, we will then charge your credit card for the ordered products & shipping costs and then will dispatch your order.


STANDARD POSTAGE

Our products are shipped using Australia Posts standard eParcel System.
All orders sent by eParcel will have a tracking number. The number will be automatically emailed to you when the order is packed and dispatched.
 
We do post to remote areas using Australia Posts Delivery Service. 

Postage charges are calculated according to the shipping destination and package weight.


STANDARD eParcel Postage Costs & Estimated Shipping Times*:

NSW & ACT

1-2 Working days

$10.95 (Max Weight 16kg)

VIC & QLD

1-3 Working days

$12.95 (Max Weight 16kg)

SA, NT, WA & TAS

3-6 Working days

$15.95 (Max Weight 10kg)

EXPRESS POSTAGE
Our products are shipped using Australia Posts standard eParcel System or Australia Posts Express Satchels. All orders sent will have a tracking number. The number will be emailed to you once the order is packed and ready for dispatch.
 

We do post using Australia Posts  Delivery Service. 

 Postage charges are calculated according to the shipping destination and package weight.


EXPRESS Postage Costs & Estimated Shipping Times :

NSW & ACT

1-2 Working days

$15.95 (Max Weight 3kg)

VIC & QLD

1-2 Working days

$16.95 (Max Weight 3kg)

SA, NT, WA & TAS

2-4 Working days

$19.95 (Max Weight 3kg)

*Standard & Express Postage Guidelines
  1. For parcels/orders over the maximum weights shown in the tables above, a quote from Australia Post will be required and you will be notified before any extra charges are made to your credit card.

  2. The delivery prices shown in the tables above are for a maximum of 1 parcel sized no larger than 0.25m3 in size. Should a second box be required to pack your order a quote from Australia Post will be required and you will be notified before any extra charges are made to your credit card.

  3. Delivery times are estimates only. Capital cities and most metropolitan areas are delivered overnight however Rural or remote regions generally take longer than shown.
If there is a problem with your order - Out of stock, over weight or oversized etc. you will be contacted by phone or email to confirm further action.

Our aim is to have your parcel ready to post within 24 � 48 hrs after receiving payment (Monday to Friday). All express post parcels are considered priority postage and we will do our best to process these orders on the day of payment if payment is received.

*If you have an eParcel tracking number, click here to track your order.

Glasshouse Cakes & Supplies takes every precaution to package the items securely to reduce the risk of damage or breakage but will not take responsibility for packages lost or damaged in transit. Many items are fragile and postal insurance is recommended and available on request. Loss or damage must be reported to Australia Post immediately if the package was covered by insurance. If the package has not been delivered, please contact Australia Post and provide them with your tracking number provided at the time your order was dispatched. PLEASE NOTE: Any special instructions for delivery should be noted in the comments field at check-out.

ITEM PICK-UP
Although you can purchase items on our online retail website, we are also happy for customers to pick up their orders and also see our extensive range of products inside our showroom. Our showroom hours of operation are Monday, Tuesday, Wednesday & Friday: 9.00am - 5.00pm, Thursday 9.00am � 7:00pm, Saturday 9.00am to 4.00pm. If you require collection outside these hours please contact us first to organise an alternative time. Our showroom is located at: 13b Selems Parade Revesby NSW Australia 2212
PICK UP ORDERS NEED TO BE PICKED UP WITH IN 7 DAYS OR YOUR PURCHASE WILL RETURNED TO THE SHELVES AND YOUR PAYMENT WILL BE FORFITTED UNLESS OTHER ARANGEMENTS HAVE BEEN ORGANISED.

REFUNDS, RETURNS, AND REPLACEMENTS
Glasshouse Cakes and Supplies, provide only the highest quality products. If you receive an incorrect, broken, or damaged item, or the item is not as described, please contact us immediately to arrange a replacement or return. All returned goods must be in perfect condition and unused.
To organise a return, refund, or replacement please contact Glasshouse Cakes and Supplies and provide your invoice number.

WHOLESALE AND BULK ORDERS

We are a retail store and online retail store only and do not have wholesale prices. We can offer bulk items at discounted prices. Please contact us for further enquiries.

ONLINE PRICES

Prices are subject to change without notice. Glasshouse Cakes and Supplies do not price match any online competitor. This is because we are unable to verify the availability and comparability of products and the standards of service and support that are offered. However you can always be assured we strive to achieve quality service, competitive pricing and exceptional value for our customers.
Glasshouse Cakes and Supplies will not be liable for any indirect, special and/or consequential damages or loss of profits whatsoever which result from any use or access of our website / online store.

GST
All prices advertised are inclusive of GST.

ONLINE SECURITY & PRIVACY
You can purchase your cake decorating supplies with the confidence through our secure site and payment gateway. We respect the privacy of all our customers and will keep all of your personal details secure and confidential. Any information that you submit is solely for the purpose of processing your order. Your details will not be sold, exchanged or disclosed unless required by law.

ITEM STOCK

In the event that you purchase an item that is no longer in stock or no longer part of our product line, we will do our best to find an alternative item to substitute the item purchased. This may incur additional costs for the alternate item, however we will notify you if this occurs. If we cannot find a substitute item, we are more than happy to offer you a refund.

TRADEMARKS
The Glasshouse Cakes & Supplies logo, Glasshouse Cakes & Supplies icon and other marks indicated on our site are the property of Glasshouse Cakes & Supplies Pty Ltd and its associated companies and subsidiaries. This includes but is not limited to product names, designs and concepts.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, product images, descriptions, is the property Glasshouse Cakes & Supplies Pty Ltd. The compilation of all content on this site is the exclusive property of Glasshouse Cakes & Supplies and protected by Australian and international copyright laws and is not to be used without written consent of Glasshouse Cakes & Supplies.

PURCHASES
When you click on the "SUBMIT" or similar button on a product or service screen, you agree to purchase the products and services indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.

WAIVER AND LIMITATION OF LIABILITY
You hereby acknowledge that the warranty provided herein and the accompanying obligations and liabilities of Glasshouse Cakes & Supplies Pty Ltd are exclusive and you hereby waive all other remedies, warranties, guarantees or liabilities, express Glasshouse Cakes & Supplies Pty Ltd or implied, arising by law or otherwise, whether or not occasioned by the negligence of Glasshouse Cakes & Supplies Pty Ltd . You acknowledge by your use of Glasshouse Cakes & Supplies Pty Ltd products that your use of the products and any reliance upon them is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with Glasshouse Cakes & Supplies Pty Ltd's products.

Glasshouse Cakes & Supplies Pty Ltd HAS PRICED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT Glasshouse Cakes & Supplies Pty Ltd WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE.

Follow all instructions and heed all warnings accompanying any product ordered from the Site.

YOU AGREE NOT TO JOIN IN ANY LAWSUIT WITH ANOTHER PERSON OR SERVE AS A CLASS REPRESENTATIVE OF ANY CLASS ACTION LAWSUIT AGAINST Glasshouse Cakes & Supplies Pty Ltd ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS ORDERED VIA THE SITE.

EMAIL RECEIPT
After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that Glasshouse Cakes & Supplies Pty Ltd has received your order and is processing it. The email will contain the details of your order, the itemised and total amounts that will be billed to your credit card. Please review your receipt carefully to confirm that we properly understood your order.

INDEMNIFICATION
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS Glasshouse Cakes & Supplies Pty Ltd FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING LEGAL FEES, ARISING FROM OR RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.
Welcome, Guest.

You are currently logged out.
.

Total QTY:0